FDNY
Fire Department of the City of New York
IT Service & Support Portal
Quickly report technology issues, manage field equipment, and get assistance from the FDNY IT Service Desk.
FDNY Service Automation Cases
Three service-desk workflows being implemented to cut dispatches and keep field technology online.
Device Recovery
Device Localization from the Asset Catalog
Enable self-service tracking for misplaced field tablets, such as ePCR devices accidentally left at hospitals or other locations.
- Locate enrolled field tablets
- See the assigned station on a map
- View last known location
- Identify device status
- Escalate to a service ticket when the device is not found
Connectivity
Carrier eSIM Refreshes
Automate cellular connectivity recovery for FirstNet and Verizon devices experiencing connectivity drops.
- Detect connectivity problems
- Trigger eSIM refresh
- Restore cellular service remotely
- Reduce technician travel
- Improve field-device availability
Asset Data
Smart Inventory Validation
Automatically validate and correct user-submitted equipment tags against the CMDB catalog to maintain clean and reliable asset data.
- Validate equipment IDs
- Match against CMDB records
- Detect incorrect tags
- Suggest corrections
- Maintain accurate inventory records